Overview
CPD Level 6 NFQ (5 ECTS), Duration: 4 session(s)
This programme will develop core skills central to managing
people at work and enable managers to make a more effective
contribution to the organisation.
To be eligible to receive the accreditation award from TU
Dublin, 100% course attendance is required.
Assessment – To successfully complete this award, students
will be required to pass their learning journal for each day of
the programme and a quiz on the content of each module.
At the end of the programme participants will:
- Understand and appreciate the full extent and importance of their role in managing people.
- Improve interpersonal skills to enable them to deal more effectively with people at all levels within the organisation and act with greater confidence.
- Acquire the key tools for managing people through a practical approach to skills development in such areas as motivation, managing problem behaviours, counselling, assertiveness and negotiations.
- Develop an appreciation of grievance and disciplinary procedures and improve effectiveness in handling issues in these areas.
- Gain an overview of the key areas of employment legislation and become more confident when dealing with relating queries.
This programme is for:
Managers, supervisors and those preparing for promotion into a managerial role.
Approach:
Ibec Academy has designed this programme to suit the needs of managers within organisations. All presenters on the programme are practitioners who deal with a variety of real life situations on a daily basis. Participants are encouraged to express their views and experiences. Case studies and exercises are going to be used to ensure a real and practical understanding of each subject. Participants will practise all techniques taught on the programme.
Programme Schedule:
- Introduction to Leadership
• Styles of leadership
• Your style
• Situational leadership
• Managing versus Leading
• Communication
• Your personal style
• Get your message across
• Interpersonal skills
• What are the skills?
• Listening, body language, questioning
• Developing key skills - Employment Legislation
• An overview
• Implications for managers
• Negotiations
• Preparing for negotiations
• Skills development
• Practice/ role play
• Grievances
• Good practice
• Fair procedures
• Handling grievances
• Industrial Relations Institutions
• What they are – how they work - Feedback and Conflict
• Understanding behaviour and motivation
• Feedback techniques
• A practical approach and action planning
• Discipline and Dismissals
• Practice and procedures
• Handling disciplinary matters
• Main provisions and implications
• Employment of staff
• Interviewing behavioural approach practice
• Assertiveness or aggressive and non-assertive behaviour
• Dealing with conflict
